Our Process

Hover is our design software. Most changes to the exterior of your project can be made through this software including color, material type, and quantity rather quickly for your approval.
Buildertrend remains our management software and we request that you accept our invitations to our customer portal to allow you to approve proposals and change orders, view schedules, check progress, communicate, and streamline the construction process from beginning to end. We can add and remove anyone from your team to any project as necessary.
If training is required to use Builder Trend. Please let me know and I will set up a time to train your team how to navigate this system. You can also click the help link for a tutorial.

Andrew Ishikawa (Senior Estimator) is the head our Sales and Estimating Department.
We would like to ask that all drawings and request for new quotes be directed to his department VIA Email. That email is estimating@lcexteriors.com. Please also feel free to give him a call at 870.206.4155.
Once drawings are received and processed, our estimating department will get to work on providing you with estimate based off of the initial information we have received. We ask that your design teams respond to our request for information, if needed, so that we can provide a prompt and definitive scope of work that will allow us to accurately estimate your projects.
Our goal is to be able to provide you with a budget and detailed scope of work within 48 hours of receiving the drawings and necessary information.

We ask that all contract documents be sent to myself or Jesus: (jesus@lcexteriors.com ) and/or (seth@lcexteriors.com)
Please accept our proposal VIA Builder Trend or an email will suffice if a trade agreement is not required by your company.
The contract will be reviewed within a 24-hour period.
Certificates of Insurance will be submitted by our Accounting Department (Rosana Benitez). She can be reached at accounting@lcexteriors.com or 615.708.6394.

Our project coordinator will review scope with our field team, issue P.O.s to vendors, schedule materials deliveries, and track material usage on each project.
The project coordinator will handle all of your immediate change order documentation and issue any P.O. necessary to keep the field moving.
Delivery dates, start dates, punch items, and all communications will be available to you VIA your customer portal in Builder trend. You can also communicate with our team for each project specific to the site regarding changes through the portal.

Safety is our number one priority. We will conduct on-site safety meetings and reviews on all projects. All of our staff are required to complete quarterly safety training based off of our extensive company safety manual and procedures. All PPE is a requirement to be enforced by our Superintendent.
All of our Field Staff have been training and implementing our software to better ensure the quality, efficiency, timeliness, and safety on each of your projects.
Our teams are tasked with submitting Daily Logs on your project as they visit each site. You can view and comment on these daily logs from your customer portal.
Each project will have a dedicated Superintendent that will communicate with your on-site team.
This department will be headed up by our Operations Manager (Travis Trull) and he can be reached at 615.761.6158 or operations@lcexteriors.com.

Our project team will cue the closeout process for each project and an invoice will be submitted to your AR Department following the process required by the contract.
Invoices can be reviewed, approved, and commented on in the customer portal of Builder Trend.
Lien Releases and Warranty Documents will also be handled at this time. Please email requests for documents to accounting@lcexteriors.com.
Receipt of payments will be sent VIA email once payment is received and processed.
In the event that your company has a payment software, we will follow the procedures set forth by your team regarding payment.

Our Warranty Department will handle any defective work or materials for a period of one year after project closeout unless otherwise specified in the contract.
Please send any warranty claims warranty@lcexteriors.com or call 615.708.6394.
After the warranty has been processed, our Superintendent will make contact with your staff to assess the claim within a 24-hour period.